Thresholds

Where medium and high risk begin. Raise them if too much is being flagged, lower them if abuse is getting through.

Starting point

Catches most abuse without flagging too many honest customers.

The bands this creates

Low0–34Medium35–59High60–100

Sending

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Send actions to Shopify

When this is off, accepting a recommendation is still recorded but nothing reaches your customers. You can switch it back on at any time.

Action types

Which of these the app may use when you accept a recommendation. They only take effect while sending is on.

Nothing here reaches Shopify while sending is paused. You can still set it up now.

Tag the customerWrite the risk score to a customer metafield

Send a Shopify Flow trigger

Fires when a customer becomes high risk. It only signals — nothing changes on the order.

Emails and Slack alerts come from Flow, not from this app. Fastest start: in Flow, search templates for “Return Radar” — four come with this app.

Allow holding fulfillment

You release the hold yourself. Orders are never cancelled automatically.

Allow blocking checkout

Lets you stop a specific account from checking out. Never automatic: you choose each account by hand, and you can let them buy again at any time.

App language

Sets the language of this app — these screens, and the return risk panels on your order and customer pages. It does not touch your storefront, your emails, or anything a customer sees.

App language